elect Jon Kaiman North Hempstead Supervisor

about Jon initiatives contribute to the campaign get involved meet the team

 

 

North Hempstead’s 311/TownStat system Receives National Award


On September 16, 2011, the International City and County Municipal Association (ICMA), an organization with over 9,000 town, city and county members, awarded North Hempstead its Municipality of Distinction Award for the Town’s 311 Program. Only 11 municipalities in the nation earned this award in 2011.

Supervisor Jon Kaiman created the 311 Call Center in 2005 as a centralized unit to answer inquiries from Town of North Hempstead constituents. The 311 Service Representatives are the first point of contact for anyone trying to reach various departments within the town. By acting in this capacity, the service representatives are often able to answer queries without transferring the call to the respective departments. An incredible 169,344 service requests were placed into 311 in 2010 alone!

This initiative has succeeded in improving responsiveness while allowing employees to manage their workloads. The system also provides an ability to measure how well services are delivered for better tracking.

Requests for service are entered into a work-order format and sent to the appropriate department for review and immediate processing. Those work-orders are tracked to ensure that requests are completed and the constituent is satisfied.

The 311 Call Center is staffed by professional, friendly operators who are waiting to answer resident’s calls, take a service request, or direct them to a Town agency for further assistance.

This innovative, modern and effective branch of the Kaiman administration will continue to expand and provide unprecedented access and accountability to local government.


TownStat

Jon has adopted a new trend in government of employing a Performance Measurement and Management system to improve resource and personnel management throughout the Town.

Through the management strategy known locally as TownStat, Town officials are monitoring the efficiency and effectiveness of how North Hempstead addresses constituents’ concerns. By tracking and reporting on our performance, and in turn making operational adjustments based on reliable data, the town can make better decisions with respect to personnel, planning and budgeting, while also setting realistic goals and expectations for those of us both inside and outside Town Hall.

TownStat has helped North Hempstead establish a new level of objective accountability to North Hempstead residents. Among other things, the town has improved the effectiveness of the town’s 311 Call Center, the primary conduit between the Town and constituents. In addition, the town has shed light on how well we serve you and where to make improvements. TownStat, for example, can be used to give council members a snapshot of concerns that surface in their individual districts so they can better prioritize outreach efforts.

Did you know that in 2010:

  • 5,352 senior residents utilized the free Food Shopping Transportation Program

  • 4,782 senior residents utilized the Medical Transportation Program

  • 505 trees were planted and 873 potholes were filled in 2010

  • With the help of residents reporting lost dogs to 311, the animal shelter reunited 104 dogs with their owners

  • Building Department issued 4,503 permits

  • Code Enforcement conducted 4,818 code inspections

  • The North Hempstead Green Team picked up 12,940 pounds of litter off our streets, thanks to residents calling 311 to report the waste

 

make a donation

tell a friend about Jon

follow Jon online

Jon on YoutubeJon on FacebookFollow Jon on Twitter

 

Get the flash player here: http://www.adobe.com/flashplayer

 

Site Map | Home | About Jon | Initiatives | Videos | Events | Contribute | Get Involved | Meet the Team | Contact

Copyright ©2009 VoteKaiman.com. All rights reserved.  Legal & Privacy Disclaimer

 

Paid for by the Friends of Jon Kaiman • P.O. Box 220094, Great Neck, NY 11022